Terms & Conditions

Food Allergy Disclaimer

The Platypi Chocolate range includes nuts, gluten, dairy and other allergens and traces of these may be found in any product, despite the ingredient listing. All clients and their gift recipients are urged to read the labels carefully before consuming. Platypi Chocolate will not assume any liability for adverse reactions to food consumed including labelled and non-labelled food products.

Warm Weather Shipping

Please note that ordering items subject to melting is at your own risk. Quality upon delivery of these items cannot be guaranteed by Platypi Chocolate. Platypi Chocolate will not issue refunds as a result of melting regardless of the time of year.

Images and messages for custom chocolates

The responsibility for copyright and photo use approval rests with the client. Platypi Chocolate accepts no responsibility for action arising from supplied images from clients, recipients or those represented within the supplied images.

Solely at the discretion of Platypi Chocolate, we will not accept, use or send any images or language that is offensive, explicit, illegal, discriminatory, demeaning, rude or in bad taste. Platypi Chocolate reserves the right to refer any uploaded content and details of the sender to police or other authorities.

Product Packaging

Actual product packaging and wrapping may differ from what is displayed on our website.

Product Images

Platypi Chocolate have made every effort to display as accurately as possible the images of its products that appear at the Site. We cannot guarantee that your computer monitor’s display of any product will be completely accurate.

Return Policy

All orders are final sale and non-refundable. If your order arrives and you’re not satisfied, please contact us within 24 hours and we will work with you to make sure you are completely satisfied.


It is your responsibility to provide correct shipping/delivery information. Accurate and complete information is required to avoid additional fees as well as delays in your order. Be sure to include accurate shipping information including full name, street address, apartment number, postcode, etc. If possible, include recipients telephone number as well as your day-time telephone number. If an item is returned to us due to incorrect shipping address or recipient refusal, we will charge a re-delivery fee. If an item is forwarded by a carrier due to incorrect shipping information, an address correction fee is charged to us and in turn will be charged to you.

We cannot provide a refund on delivery or shipping charges. We are not responsible for packages unclaimed. If packages are returned to us because they were unclaimed, we can arrange to have the gift sent to an alternate address for an additional shipping fee. We do not offer refunds because a package was not claimed by your recipient.


We must receive notification of damaged products within 24 hours of delivery. For products damaged during shipping, please keep all original packing material for courier inspection in order to file a claim with Australia Post. We require an image of the damage to be emailed to us at mandy@platypichocolate.com.au for our review.


Platypi Chocolate reserves the right to include a business card, insert card and/or flyer inside each welcome package. We also reserve the right to publish finished products on social media, industry blogs as well as the Platypi Chocolate blog.


You agree to defend, indemnify and hold Platypi Chocolate harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of our Website, including, without limitation, your use of this Platypi Chocolate website in violation of these Terms of Use.


The Website and all of its contents are provided on an “as is” basis without warranties of any kind, either express or implied. You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our Website, and that Platypi Chocolate shall not be liable for any damages of any kind related to your use of this Website.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).